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Professional Certificate in Quality Customer Service
Enhance customer service skills with this course covering communication, problem-solving, and creating positive customer experiences.
2487 already enrolled
Flexible schedule
Learn at your own pace
100% online
Learn from anywhere
Shareable certificate
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2 months to complete
at 2-3 hours a week
Overview
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Learning outcomes
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Course content
1
Effective Communication Skills
2
Building Customer Relationships
3
Managing Customer Expectations
4
Problem-Solving Techniques
5
Effective Listening Skills
6
Conflict Resolution Strategies
7
Customer Feedback Management
8
Service Recovery Strategies
9
Continuous Improvement Methods
10
Team Collaboration Skills
11
Customer Service Fundamentals
12
Understanding Customer Needs
13
Effective Communication
14
Problem-Solving Techniques
15
Building Customer Relationships
16
Handling Difficult Customers
17
Service Recovery
18
Measuring Customer Satisfaction
19
Continuous Improvement In Service
20
Quality Service Delivery
Career Path
Key facts
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Why this course
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People also ask
There are no formal entry requirements for this course. You just need:
- A good command of English language
- Access to a computer/laptop with internet
- Basic computer skills
- Dedication to complete the course
We offer two flexible learning paths to suit your schedule:
- Fast Track: Complete in 1 month with 3-4 hours of study per week
- Standard Mode: Complete in 2 months with 2-3 hours of study per week
You can progress at your own pace and access the materials 24/7.
During your course, you will have access to:
- 24/7 access to course materials and resources
- Technical support for platform-related issues
- Email support for course-related questions
- Clear course structure and learning materials
Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.
Assessment is done through:
- Multiple-choice questions at the end of each unit
- You need to score at least 60% to pass each unit
- You can retake quizzes if needed
- All assessments are online
Upon successful completion, you will receive:
- A digital certificate from London School of International Business
- Option to request a physical certificate
- Transcript of completed units
- Certification is included in the course fee
We offer immediate access to our course materials through our open enrollment system. This means:
- The course starts as soon as you pay course fee, instantly
- No waiting periods or fixed start dates
- Instant access to all course materials upon payment
- Flexibility to begin at your convenience
This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.
Our course is designed as a comprehensive self-study program that offers:
- Structured learning materials accessible 24/7
- Comprehensive course content for self-paced study
- Flexible learning schedule to fit your lifestyle
- Access to all necessary resources and materials
This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.
This course provides knowledge and understanding in the subject area, which can be valuable for:
- Enhancing your understanding of the field
- Adding to your professional development portfolio
- Demonstrating your commitment to learning
- Building foundational knowledge in the subject
- Supporting your existing career path
Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.
This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.
What you will gain from this course:
- Knowledge and understanding of the subject matter
- A certificate of completion to showcase your commitment to learning
- Self-paced learning experience
- Access to comprehensive course materials
- Understanding of key concepts and principles in the field
While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.
Our course offers a focused learning experience with:
- Comprehensive course materials covering essential topics
- Flexible learning schedule to fit your needs
- Self-paced learning environment
- Access to course content for the duration of your enrollment
- Certificate of completion upon finishing the course
Why people choose us for their career
Jameson Fleming
GBI can't recommend Stanmore School of Business's Professional Certificate in Quality Customer Service enough. As a customer service manager at a UK-based tech company, I was looking for a course that would help me sharpen my skills and stay up-to-date on best practices. This course delivered on all fronts. The content was engaging, practical, and directly applicable to my day-to-day work. I particularly appreciated the modules on conflict resolution and handling difficult customers, which gave me some new tools to add to my toolkit. The course materials were top-notch, and the assessments were challenging without being overwhelming. Overall, I'm extremely satisfied with my learning experience and feel that I got excellent value for my investment.
Sophia Zhang
USI recently completed the Professional Certificate in Quality Customer Service at Stanmore School of Business, and I'm so glad I did. The course was well-organized, informative, and easy to follow. I learned a lot about the importance of active listening, empathy, and clear communication in customer service. The practical exercises were really helpful in reinforcing the concepts, and I feel more confident in my ability to handle customer issues and complaints. The course materials were clear and concise, and the quizzes were a good way to check my understanding. I would definitely recommend this course to anyone looking to improve their customer service skills.
Enrique Rodriguez
ESAbsolutely fantastic course! I'm based in Spain and was looking for a professional certificate in customer service that would be recognized internationally. Stanmore School of Business's course fit the bill perfectly. The content was engaging, informative, and directly relevant to my work in customer service for a multinational company. I especially appreciated the modules on handling customer complaints and building customer loyalty. The course materials were well-designed and easy to follow, and the assessments were challenging without being overwhelming. I'm so glad I took this course and highly recommend it to anyone looking to improve their customer service skills.
Sanaa Patel
INI've just completed the Professional Certificate in Quality Customer Service from Stanmore School of Business, and I have to say, it was a great experience. The course covered all the essentials of customer service, from effective communication to problem-solving and conflict resolution. The practical examples and case studies were really helpful in illustrating the concepts, and I feel like I've gained some valuable skills that I can apply in my job. The course materials were well-organized and easy to follow, and the assessments were a good way to check my understanding. Overall, I'm really happy with the course and would definitely recommend it to anyone looking to improve their customer service skills.