Professional Certificate in Quality Customer Service

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Overview

Learning outcomes

Course content

Effective Communication Skills

Building Customer Relationships

Managing Customer Expectations

Problem-Solving Techniques

Effective Listening Skills

Conflict Resolution Strategies

Customer Feedback Management

Service Recovery Strategies

Continuous Improvement Methods

Team Collaboration Skills

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99