Business Process Management Tools and Technologies
Expert-defined terms from the Professional Certificate in Business Process Management with Artificial Intelligence course at Greenwich School of Business and Finance. Free to read, free to share, paired with a professional course.
Accountability refers to the state of being accountable, which means bein… #
This concept is closely related to transparency and governance, as it ensures that individuals and organizations are held responsible for their actions and decisions. In BPM, accountability is crucial for ensuring that business processes are executed efficiently and effectively.
Activity #
based costing is a method of assigning costs to activities, rather than just departments or projects, in order to gain a more accurate understanding of where costs are being incurred, and to make more informed decisions about resource allocation. This concept is related to cost management and process optimization, as it helps organizations to identify areas where costs can be reduced or optimized.
Adaptive case management refers to the ability of an organization to adap… #
This concept is closely related to agility and flexibility, as it enables organizations to quickly respond to changing conditions and adjust their business processes accordingly.
Agile methodology is a framework for managing and completing projects, wh… #
This concept is related to project management and business process management, as it provides a structured approach to managing and delivering projects.
Artificial intelligence refers to the use of computer systems to perform… #
This concept is closely related to machine learning and robotic process automation, as it enables organizations to automate repetitive and mundane tasks.
As #
is process refers to the current state of a business process, which is often analyzed and documented in order to identify areas for improvement and to design a more efficient and effective to-be process. This concept is related to process mapping and process improvement, as it provides a baseline for understanding the current state of a business process.
Automation refers to the use of technology, such as computer systems and… #
This concept is closely related to robotic process automation and artificial intelligence, as it enables organizations to automate repetitive and mundane tasks.
BPMN refers to the Business Process Model and Notation, which is a standard</… #
This concept is related to process mapping and process modeling, as it provides a common language and notation for representing business processes.
Business architecture refers to the structure and organization of… #
This concept is closely related to enterprise architecture and information technology, as it provides a comprehensive framework for understanding the business and its components.
Business intelligence refers to the use of data and analytics to inform b… #
This concept is related to data warehousing and business analytics, as it provides insights and information to support business decision-making.
Business process refers to a series of activities or tasks that are perfo… #
This concept is closely related to workflow and process management, as it provides a structured approach to managing and improving business processes.
Business process management refers to the discipline of managing and impr… #
This concept is related to process improvement and process optimization, as it provides a comprehensive framework for managing and improving business processes.
Business process modeling refers to the activity of creating a graphical… #
This concept is closely related to process mapping and BPMN, as it provides a common language and notation for representing business processes.
Business rules refer to the statements that define or constrain business… #
This concept is related to decision management and business logic, as it provides a structured approach to managing and applying business rules.
Case management refers to the process of managing a specific case or inst… #
This concept is closely related to adaptive case management and business process management, as it provides a structured approach to managing and resolving cases.
Cloud computing refers to the delivery of computing resources and service… #
This concept is related to software as a service and platform as a service, as it provides a scalable and on-demand approach to computing resources.
Collaboration refers to the process of working together with others, such… #
This concept is closely related to communication and teamwork, as it enables organizations to leverage the skills and expertise of multiple stakeholders.
Compliance refers to the state of being in accordance with laws, regulati… #
This concept is related to governance and risk management, as it ensures that organizations are operating in accordance with relevant laws and regulations.
Continuous improvement refers to the ongoing effort to improve business p… #
This concept is closely related to quality management and process optimization, as it enables organizations to identify and address areas for improvement.
Customer relationship management refers to the process of managing and an… #
This concept is related to customer service and customer experience, as it provides a structured approach to managing and improving customer relationships.
Data analytics refers to the process of analyzing and interpreting data,… #
This concept is closely related to business intelligence and data science, as it provides a structured approach to analyzing and interpreting data.
Data mining refers to the process of automatically discovering patterns a… #
This concept is related to data analytics and machine learning, as it provides a structured approach to discovering insights and patterns in data.
Data warehousing refers to the process of storing and managing large data… #
This concept is closely related to business intelligence and data analytics, as it provides a structured approach to storing and managing data.
Decision management refers to the process of making and implementing deci… #
This concept is related to business rules and business logic, as it provides a structured approach to making and implementing decisions.
Digital transformation refers to the process of using digital technologie… #
This concept is closely related to cloud computing and artificial intelligence, as it enables organizations to leverage digital technologies to transform and improve their business.
Electronic data interchange refers to the electronic exchange of business… #
This concept is related to business to business integration and supply chain management, as it provides a structured approach to exchanging business documents electronically.
Enterprise architecture refers to the structure and organization o… #
This concept is closely related to business architecture and information technology, as it provides a comprehensive framework for understanding the enterprise and its components.
Enterprise resource planning refers to the use of software systems to man… #
This concept is related to supply chain management and customer relationship management, as it provides a structured approach to managing and integrating business processes.
Event #
driven architecture refers to the design of software systems that respond to events, such as changes in data or user interactions, and is often used in industries such as finance and healthcare. This concept is closely related to service oriented architecture and microservices architecture, as it provides a structured approach to designing software systems that respond to events.
Gantt chart refers to a type of bar chart that is used to illustrate a pr… #
This concept is related to project management and workflow management, as it provides a visual representation of a project schedule.
Governance refers to the system of rules, policies, and processes that ar… #
This concept is closely related to compliance and risk management, as it ensures that organizations are operating in accordance with relevant laws and regulations.
Information technology refers to the use of computer systems and software… #
This concept is related to enterprise architecture and business architecture, as it provides a structured approach to managing and supporting business processes.
Integration refers to the process of combining multiple systems, applicat… #
This concept is closely related to enterprise application integration and business to business integration, as it provides a structured approach to integrating multiple systems and applications.
Key performance indicator refers to a metric that is used to measure and… #
This concept is related to performance management and business intelligence, as it provides a structured approach to measuring and evaluating performance.
Lean manufacturing refers to the philosophy of minimizing waste and maxim… #
This concept is closely related to process improvement and quality management, as it provides a structured approach to minimizing waste and maximizing efficiency.
Machine learning refers to the use of computer systems to learn and impro… #
This concept is related to artificial intelligence and data analytics, as it provides a structured approach to learning and improving from experience.
Microservices architecture refers to the design of software systems as a… #
This concept is closely related to service oriented architecture and event driven architecture, as it provides a structured approach to designing software systems as a collection of small, independent services.
Operational excellence refers to the state of being highly efficient and… #
This concept is related to process improvement and quality management, as it provides a structured approach to achieving operational excellence.
Organizational change management refers to the process of planning, imple… #
This concept is closely related to change management and communication management, as it provides a structured approach to managing and implementing organizational change.
Performance management refers to the process of measuring, evaluating, an… #
This concept is related to key performance indicators and business intelligence, as it provides a structured approach to measuring and evaluating performance.
Process improvement refers to the activity of identifying and implementin… #
This concept is closely related to quality management and continuous improvement, as it provides a structured approach to identifying and implementing changes to business processes.
Process mapping refers to the activity of creating a graphical representa… #
This concept is related to business process modeling and BPMN, as it provides a common language and notation for representing business processes.
Process modeling refers to the activity of creating a graphical represent… #
Process modeling refers to the activity of creating a graphical representation of a business process, in order to understand, analyze, and improve the process, and is often used in business process management and modeling.
Quality management refers to the system of policies, procedures, and stan… #
This concept is related to process improvement and continuous improvement, as it provides a structured approach to ensuring the quality of business processes and products.
Re #
engineering refers to the process of fundamentally transforming a business process or organization, in order to achieve significant improvements in efficiency, effectiveness, or quality, and is often used in business process management and improvement efforts. This concept is closely related to process improvement and organizational change management, as it provides a structured approach to transforming business processes and organizations.
Risk management refers to the process of identifying, assessing, and miti… #
This concept is related to governance and compliance, as it ensures that organizations are operating in accordance with relevant laws and regulations.
Robotic process automation refers to the use of software robots to automa… #
This concept is closely related to artificial intelligence and machine learning, as it enables organizations to automate repetitive and mundane tasks.
Service level agreement refers to a contract between a service provider a… #
This concept is related to customer relationship management and service management, as it provides a structured approach to defining and managing service levels.
Service #
oriented architecture refers to the design of software systems as a collection of services that can be used to support business processes, and is often used in industries such as finance and healthcare. This concept is closely related to microservices architecture and event driven architecture, as it provides a structured approach to designing software systems as a collection of services.
Six Sigma refers to a methodology for improving the quality of business p… #
This concept is related to quality management and process improvement, as it provides a structured approach to improving the quality of business processes.
Supply chain management refers to the process of managing and coordinatin… #
This concept is closely related to enterprise resource planning and customer relationship management, as it provides a structured approach to managing and coordinating the supply chain.
SWOT analysis refers to a technique for identifying and evaluating the st… #
This concept is related to strategic planning and business intelligence, as it provides a structured approach to identifying and evaluating the strengths, weaknesses, opportunities, and threats of a business process or organization.
To #
be process refers to the desired future state of a business process, which is often designed and implemented as part of a business process improvement effort, and is closely related to as-is process and process improvement, as it provides a target for improvement efforts.
Total quality management refers to a philosophy of managing an organizati… #
This concept is related to quality management and process improvement, as it provides a structured approach to managing an organization and achieving continuous improvement.
Value chain analysis refers to the process of analyzing and evaluating th… #
This concept is closely related to supply chain management and customer relationship management, as it provides a structured approach to analyzing and evaluating the activities and processes that create value for a business.
Workflow management refers to the process of managing and coordinating th… #
This concept is related to business process management and process improvement, as it provides a structured approach to managing and coordinating the flow of work through a business process.
Workload management refers to the process of managing and balancing the w… #
This concept is closely related to resource allocation and capacity planning, as it provides a structured approach to managing and balancing the workload of a team or organization.